Archive | Branding RSS feed for this section

3) Quick Tips for your Social Media campaigns

19 Mar

You need a good Social Media strategy nowadays.

Social media business

With Consultants like us, creating great content for our clients; small businesses are now, more than ever needing to ensure their Social Media is relevant & engaging;

And while I will still maintain, employing a professional is a much better (& safer) option, here is some help for all you “go it aloners” out there.

 

1)         Pick Your platforms carefully – not every business needs to be on every social media platform.Logos

Some businesses should be on visually rich sites such as Pinterest, Instagram and YouTube, while others  are more suited to the text only “quick-info” style of Twitter. You MUST understand your audience, do some research, have a look at what they are interacting with, before making the plunge, as a badly managed Social Media account can be detrimental to how prospective clients / customers perceive you.

 

2)        Just because you can, doesn’t mean you should! aka – Avoid the hard sell!

The main thing I try to explain to my small businesses is that Social Media is not about selling.  Your followers & friends will not thank you for appearing in their timeline extolling the virtues of your business, time after time & they will “switch -off”. I know we are all proud of our business & want to shout it from the rooftops BUT your Twitter / Facebook is probably not the best place to do that over & over again. A little bit of self-promo is ok once in a while, but try to make your overall strategy about enhancing your followers experience, encouraging them to share out the information you are bringing to them. remember although you see a screen when you post your content, the recipients are human & want to be spoken to as such.

3)         Dont think its a free for all online!

This is by no means a “free” marketing tool. In fact Social media is expensive! Just ask those people or companies who have been sued or have been ruined because Tweets sent were deemed to be offensive. Some famous examples of a Social Media storm have included – Courtney Love , Marlon Wayans , US HighSchool & these cases. Be careful what you post, make sure you are being truthful.

Social Media

Some other great blogs around this subject are here:-

Is Bigger always Better?       Social Media – DIY?       The 4 Platforms I love!

Social media language.        Should I Auto It?

 

Or contact us for some advice

www.Rocoja.co.uk

We are here specifically for new and fledgling businesses.

                          

 

 

 

 

 

The language of Social Media

9 Mar

Personally, building a Social Media business means I spend as much time on my computer as many of my friends spend “at Work” in a “Proper Job”.

In fact I spend much more time now, as now instead of reaching for a milky drink when Insomnia hits at 3am, I reach for my trusty Toshiba Laptop & get online to see what’s happening & if I (or any of my clients) should be a part of it.

You see – social media NEVER sleeps… Luckily neither do I (OK, I do, but just 3 /4 hours a night).

I think my family & friends are probably a bit tired of hearing how passionate I am about Twitter, Pinterest & social media in general, however it’s very different to someone coming home from a day’s work, effervescing about the flowers in their shop, or the lovely people that came into their retail outlet. It’s different because is so hard to quantify what my job involves.

In plain terms, I write articles & blog posts, I tweet, I post updates, write reviews, in fact lately I’ve branched out into more of a “PR” role for some of my clients.

Social Media

But overall It’s  very difficult to explain how those things above translate to building a brand/clientele to someone who doesn’t understand social media yet. (Something I can help you understand if you wish).

Social media is vital for business development, marketing, customer service & building a brand!

So, I work as a “Social media consultant” – well at least that’s what the insurance company who insures me categorises it as. In my eyes I am an additional service to small businesses who want to utilise word of mouth to build their business; but have accepted that word of mouth has changed forever to “tweet & update”!

To that end I have become bi-lingual, I have to translate between two worlds — that of the social media culture and that of the people have little to no experience with it. This is exciting & frustrating at the same time, but extremely rewarding when a client gets to see their customer base increase & they themselves can understand how it’s finally happened.

This is why the Bi-lingual part of my role is so important.

My clients may be in unfamiliar territory when it comes to marketing per-se, let alone social media marketing. They may be uncomfortable with change & unable to ratify the making of on-line relationships to finding & retaining new business. Many of my clients are used to the tried & trusted way of building relationships, Trade shows, Networking meetings, Door-knocking, Telesales etc. The new language of social media is very foreign & it’s a massive bonus to be able to translate it into an easily understandable language.

Introducing social media to a small business brings me the challenge of getting people to imagine the possibilities of something they’ve never experienced & I love it.

www.Rocoja.co.uk

Do I need Social Media? Click here

We are here specifically for new and fledgling businesses.

                          

Social Media Mistakes

1 Mar

One of the things I come across a lot in my line of work, is the questioning of how a company can obtain actual results or return on investment (ROI) through social media marketing.

The truth is that in the start of the social media revolution; to “appear online” was just enough and there were few companies on Facebook (and even less on Twitter), so it was easy to get attention.

With the popular adoption of social media, it is now even harder to keep companies prominent in this social standing wave. Moreover, social media is very different from traditional marketing.

Social M Mistake

These difficulties, adding to the fact that social media marketing is relatively new, cause small companies inevitable mistakes and costly missteps can happen.

Below there is a list of the top five mistakes (or gaffes) small companies can find themselves making..

Mistake 1: Speaking/Selling TO people instead of engaging with them

Many small companies see social media as another way to spread information, such as a website or news feed. Then they wonder why no one talks to them.

Example: “We continue following the people, but they do not follow us back! Why don’t they talk to us?”

The answer to this question in social networks is the same as the real world. Would you spend time with someone who just kept pushing their own agenda every time you met with them?

Start a conversation based on a mutual interest. You know that Just talking non stop about yourself, even if you move from group to group, will not engage people. They will become bored & “switch-off”.

Join the conversation, and add VALUE to the dialogues.

Instead of seeing social media as another place where you can disseminate promotional messages (offers, releases, new product announcements, etc.), businesses get better results by engaging with the online community by actively participating.

Mistake 2: The mentality of “If you build, they will come”.

Most small companies are excited when they enter Twitter and Facebook and then they look around and ask, “Where is everybody?”

Absolutely everyone is busy on the Internet connecting with friends, family and people who enjoy subjects of common interest. People do not have the time, interest, or simply ability to connect with each company or brand that tries to contact them.

As an example, consider that on average a person on Facebook is connected to 130 people and 80 pages, add to that groups and events. If each of these upload 5 publications in day, there will be more than 1,000 updates in one day to be seen by each individual.

Your company should have a plan to promote your accounts on social media with VALUE to those with whom you connect. Not simply create an account and consider that the world will interact!

Mistake 3: Obsession with having the largest number of fans / friends / followers.

A study done last July showed that only 3% to 7.5% of your Facebook fans actually see your posts.

Thus, rather than focusing on the amount of “likes” that your page has, you should focus on creating quality and relevant content so that you can build engagement with your followers.  Add to this, the new algorithms introduced by Facebook recently, aimed at enhancing the individuals experience by cutting down “spammy” advertising posts. You really have to know how to write & enhance your post.

Mistake 4: Not being prepared for questions or problems.

When small companies enter the world of social media, they should be prepared to answer basic questions from time to time. Consumers expect companies that are active in social networks to be able to respond as if they were a customer service desk; this means that if your company has constant problems, they are likely to appear on social networks.

This should not be a surprise to anyone, but unfortunately, many small companies are not prepared. Make a list of the 10 most frequently asked questions you are getting by phone or email and be prepared to deal with those in social networks.

Mistake 5: Lack of a clear plan.

The biggest root cause for not having satisfactory results in social networks is the lack of a plan. Since accounts on social media networks can be created free, it is common that most companies create and start publishing “things”.

The problem is that without a plan, some “things” that are posted are most likely to be of no interest to your target audience. Even if your audience is interested in “things” that you post, it may be difficult to create a link between social media interactions and the real value you are looking for. Example: engagement with the brand, brand building, brand association, orders, sales, conversions, etc. Without goals and a defined plan, it will be very difficult to measure any kind of success.

It may sound daunting – BUT Social Media is an absolute must for any business now.

However it doesn’t have to be difficult and you can have fun whilst using it but it is essential for every business to be using it effectively.

Just remember that your customers always come first and want to be made to feel special.

The way your business comes across on Social Media will give an instant impression of your business.

Make it a friendly, professional, consistent one.

Contact Rocoja Limited for help and advice.

We are here specifically for new and fledgling businesses.

                          

Social Media for your business?

15 Feb

You’ve been told over and over again that networking is the lifeblood of running your own business.

Social media business

You know that you have to build rapport and forge strong relationships with people in order to gain a trusted reputation within your business community and hope that you will be recommended to potential clients once this has been established. Yet, so often, you neglect the biggest networking opportunities that are constantly available via Social Media.

Twitter, Facebook and LinkedIn are the three most commonly used social media networks and it’s crucial for every business to use them regularly.

Creating an online brand – an identity for your business, is essential and that’s where the use of social media really comes into play. Everything you do on each of the social media networks is a glimpse into your business identity. It allows the people that interact with you to gain an image of you in their mind’s eye – everything from the logos and pictures you use, to the content shared and the way you speak; it’s all taken onboard and snap decisions made about whether they like you and want to interact with you further. It’s the interaction that takes your customer from potential to closed sale.

Twitter is perhaps the most effective social media site for gaining fresh, new customers. This is the personality driven network, the one that everyone is using and the best way of engaging quickly with large amounts of people. Interaction is the name of the game at Twitter, by sharing stories and content through tweets you can quickly identify yourself as an industry expert which builds trust amongst your audience – showing them that you know what you are talking about and therefore, must be good at what you do!

To use Twitter effectively you have to be consistent and just like at a real networking event; don’t sell to the room. People do business with people. So you want to encourage people to warm to you and trust you. Constantly selling and ignoring what others have to say will only encourage people to listen politely before walking away!

Being consistent with your posts makes you come across as reliable and being helpful will earn you instant kudos! The more you give; the more you receive. So don’t be afraid to advise people for free if you have the expertise to help them – they will remember you for it and come back to you in the future when they need your particular product or service.

Facebook is all about listening to and interacting with your audience. Facebook isn’t so much about gaining new customers, its more about keeping in touch with your existing followers / friends and showing your expertise and products, along with allowing a forum for customer service to shine through! Most page likes are from people who already know and like what you do. So treat your Facebook page as a small community built around your business – share content, special offers, ask questions, respond to feedback and learn what makes your customers tick. By understanding your customer better, you’ll instinctively adapt your business to meet their needs and requirements and thus, make more sales!

Social media doesn’t have to be difficult and you can have fun whilst using it but it is essential for every business to be using it effectively.

Just remember that your customers always come first and want to be made to feel special.

The way your business comes across on Social Media will give an instant impression of your business.

Make it a friendly, professional, consistent one.

Contact Rocoja Limited for help and advice.

We are here specifically for new and fledgling businesses.

Facebook Rocoja     Rocoja Google +     Rocoja linked in      Stumble upon     Twitter Rocoja

logo

Small Business & Social Media

4 Dec Rocoja Limited

Small business social media

It used to be that a website was enough on-line presence for a company, but now as people’s lives are more stressful & busy, customers are turning to places such as Twitter & Facebook for recommendations of services they need.

This is partly due to the advent of very complex “Smart-phones” which enable the accessing of social media on the move, but also many people (potential & existing customers) on-line feel they are well within their rights to be very honest when recommending a service. Therefore, prospective users of services feel they can source valuable & honest recommendations.

Businesses that haven’t yet grasped how important this avenue of communication is are sadly falling behind, or worse, becoming prey to large swish Media Agencies who promise many things & charge a hell of a lot!

Also the world of conventional advertising is becoming more aggressive to cope with this shift, which has led to more cold calls & more inventive sales techniques from the traditional outlets such as Magazines/TV & Radio. They have felt the shift & are desperately trying to recoup their losses; again this is something a Social Media naive small business may fall foul of.

However one of the ways that people (potential customers) want to feel valued & connected is through communication & feeling personally valued..

When a person visits a business’s website that has lots of relevant information and complete product and contact information, this of course gives the “what” they are seeking, BUT they can get that from a thousand other websites also. Yes, of course this part of on-line marketing should never be overlooked but it should never be the only part of your on-line presence.

Now it is not just about having a website but about a business’s overall presence on the web.

To complete your presence you need to establish a connection and familiarity with people that makes them feel as if they are a part of your world & important to you.

Social Media really is very important & can have a massive effect if used correctly.

Facebook Rocoja     Rocoja Google +     Rocoja linked in      Stumble upon     Twitter Rocoja

I am a small business myself & totally appreciate the challenges small businesses face;

I work on trust, hence why I send honest advice & recommendations, including realistic expectations of results to my prospective clients, also fully detailing what they can expect from me. How I will build that “family” of prospective clients/suppliers/sales avenues/networks.

Of course, they could use this & put my recommendations into practice themselves, or indeed take the plan to another company. However I am hopeful that in this current economic climate, Small Businesses will appreciate my passion for what I do & realise this will be transposed onto their business should I be involved.

We – the small business owner/director/manager are the backbone of the UK & I truly believe are the way we will rise from this recession.

We should support each other.

So with this in mind, choose the avenue you take when it comes to social media wisely.

Bigger is not always Better!

If you would like some help from a fellow small business person.

Where the initial review of your social media / marketing strategy is free.

&

Where social media marketing packages start from just £7 per week.

Please contact www.Rocoja.co.uk via the buttons above or the details below.

Kind regards

Rocoja

Rocoja Limited 

On a side note, if you get a chance, please take a look at my Charity project  

www.CelebFC.co.uk 

Celeb FC

Celeb FC

Stay Safe – Email Invoices

3 Nov

Rocoja Limited has just had the email below sent through –

Email Virus

It is appearing as an invoice from TM Group Billing with a subject of  “A new invoice has been created”.

Attached to the email, is what looks at first glance to be a Document (word doc).

This is another email scam, aiming for a click on the document as the originators of these viruses are being a little more clever now, by using what look like business email addresses and associated subjects that may entice a user to read the email and open the attachment.

A shift has recently happened, which has seen a high proportion of these scam emails, being targeted at small businesses, with the hope of getting a better response.

Practically all of these also have a password stealing component, with the aim of stealing bank, PayPal or other financial details along with your email logins.
Many of them are also designed to steal the Facebook and other social network log in details of small businesses, along with Website log ins & FTP files  (if you manage your own site).

The companies & employees who are mentioned in the emails are normally completely  innocent and have been picked at random.

Never get involved in any way, even if your “good” heart tells you to let the company involved know what’s happened; the best advice is – dont.

With regards to the aforementioned  TM Group “new invoice” email; on hovering over the attachment, it appears to be a genuine word doc attached, however it is most definitely corrupted and contains a horrible virus.

Overall – all I can say is – Be very careful with email attachments.

The basic rule is NEVER open any attachment to an email, unless you are expecting it.

Also – as great as Virus protection programs are; don’t just rely on the “Real-Time” scanning available with many of them – If you absolutely have to check the attachment – do this..

Save the document to a safe location on your computer, normally your downloads folder or your documents folder and THEN scan it with your antivirus.

Many antivirus’s do not automatically detect macro-viruses in real-time protection and you need to enable document or office protection in the settings.

Also be aware that there are a lot of dodgy word docs spreading that WILL infect you with no action from you if you are still using an outdated version of word. This is a good reason to update your office programs to a recent version and stop using office 2003 and 2007.

Many small business owners use older versions of office programs, because  they are convenient, have the functions and settings we are used to and may have never seen a need to update to the latest super-duper version.

BUT the risks in using older version are now seriously starting to outweigh the convenience, benefits and cost of keeping an old version going.

I strongly urge you to update your office suite to the latest version and stop putting yourself at risk!

For any more help / advice  or Small Business Tips & Trick

Please contact us

Info@Rocoja.co.uk 

Karin

Please join Rocoja on any of the social media platforms below

Image  Image  Image  Image  Image  Image

Colours in Business

16 Oct

logo's

 

 

 

The colours you use in your business, not only reflect your personality, they can affect how people perceive your business.

Colours influence our emotions & behaviour, so its critical to understand their relationships to business, so we can affect productivity & demand.

Afterall, we all want your shoppers/customers to spend more with you than your competitors, so the right colour choices are paramount.

Lets look at a few here:-

Green

Green

This colour is great for inspiring feelings of serenity; it’s an easy colour to look at & provides an air of trust.

It’s also associated with wealth, health & longevity.

 

 

Black

Black

This is used most often to promote luxury items, giving a feeling of power & strength.

Although often seen as a colour of intelligence, to much black can feel morbid & morose. So use it wisely.

 

 

YellowYellow

Seen as optimistic & cheerful, Yellow is a great impact / statement colour.

This is great for window displays etc as it promotes a feeling of being happy to impulse.

However it’s not a great colour for large spaces, so avoid painting your premises yellow.

 

pink

Pink

A calming colour, which is really attractive to the younger market, particularly women.

Great colour of choice for a service based business or one which uses lots of conversation, such as mediators etc.

 

 

GreyGrey

Immediately symbolises practicality & stability. However it can draw out feelings of depression & nothingness.

Often used to appeal to “older” markets, it can be seen as non-committal & bland.

 

 

BlueBlue

Creating a sense of security & professionalism this is a well used colour for financial businesses.

It’s also the most commonly “liked” colour – Hence why social media companies use this colour as a base.

 

 

RedRed

This colour feels forceful & dangerous & appeals to fast paced thinking, it creates a sense of urgency & is used

a lot to promote impulse buying.

 

 

Purple

Purple

Associated with respect, loyalty & luxury, purple is often used for problem-solving businesses.

It represents creativity & passion, along with knowledge & tenacity.

 

 

This is  only a quick guide, so don’t forget that these colours can be mixed together & used in varying degrees to utilise a little or a lot of what they represent.

One of the best things you as a business can do, is research your market before making a choice on your branding colours.

Take a look at these

Facebook & Twitter – The colour they use is perfect for encouraging people to interact.

Twitter-icon

Facebook-icon

 

 

 

 

 

 

McDonald’s – The colours they use are cheerful, optimistic & aimed at impulse buying. (Remember Red  is aimed at creating a sense of urgency).

download downlocad

 

 

 

 

 

Please contact us if you are considering a new/improved/changed Logo.

We provide a bespoke branding & logo service & will contact you within 24 hours.

 

www.Rocoja.co.uk

Karin

Please join Rocoja on any of the social media platforms below

Image  Image  Image  Image  Image  Image

Behind The Scenes - Life as a Spoonie

The Fading Ghost / Professional Eccedentesiast

Road To Somewhere Else

the view from the dark side: politics, media, cities & culture

Streetsister

Conversations with Street People

companyformationuk

Company Formation UK|Business Start up UK|Accounting Services UK

Dennis Cardiff

Poems & Prose

The savvy bookkeeping blog

Bookkeeping tips for the small business owner.

Logical Quotes

Social Media for Small Business in Surrey & SW London

%d bloggers like this: