Tag Archives: business Tips

Social Media for your business?

15 Feb

You’ve been told over and over again that networking is the lifeblood of running your own business.

Social media business

You know that you have to build rapport and forge strong relationships with people in order to gain a trusted reputation within your business community and hope that you will be recommended to potential clients once this has been established. Yet, so often, you neglect the biggest networking opportunities that are constantly available via Social Media.

Twitter, Facebook and LinkedIn are the three most commonly used social media networks and it’s crucial for every business to use them regularly.

Creating an online brand – an identity for your business, is essential and that’s where the use of social media really comes into play. Everything you do on each of the social media networks is a glimpse into your business identity. It allows the people that interact with you to gain an image of you in their mind’s eye – everything from the logos and pictures you use, to the content shared and the way you speak; it’s all taken onboard and snap decisions made about whether they like you and want to interact with you further. It’s the interaction that takes your customer from potential to closed sale.

Twitter is perhaps the most effective social media site for gaining fresh, new customers. This is the personality driven network, the one that everyone is using and the best way of engaging quickly with large amounts of people. Interaction is the name of the game at Twitter, by sharing stories and content through tweets you can quickly identify yourself as an industry expert which builds trust amongst your audience – showing them that you know what you are talking about and therefore, must be good at what you do!

To use Twitter effectively you have to be consistent and just like at a real networking event; don’t sell to the room. People do business with people. So you want to encourage people to warm to you and trust you. Constantly selling and ignoring what others have to say will only encourage people to listen politely before walking away!

Being consistent with your posts makes you come across as reliable and being helpful will earn you instant kudos! The more you give; the more you receive. So don’t be afraid to advise people for free if you have the expertise to help them – they will remember you for it and come back to you in the future when they need your particular product or service.

Facebook is all about listening to and interacting with your audience. Facebook isn’t so much about gaining new customers, its more about keeping in touch with your existing followers / friends and showing your expertise and products, along with allowing a forum for customer service to shine through! Most page likes are from people who already know and like what you do. So treat your Facebook page as a small community built around your business – share content, special offers, ask questions, respond to feedback and learn what makes your customers tick. By understanding your customer better, you’ll instinctively adapt your business to meet their needs and requirements and thus, make more sales!

Social media doesn’t have to be difficult and you can have fun whilst using it but it is essential for every business to be using it effectively.

Just remember that your customers always come first and want to be made to feel special.

The way your business comes across on Social Media will give an instant impression of your business.

Make it a friendly, professional, consistent one.

Contact Rocoja Limited for help and advice.

We are here specifically for new and fledgling businesses.

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Social Media for Small Business – Why Wait?

15 Dec

The Importance Of Social Media In Business 

As a business, no matter the size or industry, you have to consider one thing very seriously: where do you get your customers from?

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Chances are in most cases, and certainly in the more traditional or manual based industries such as plumbers, builders or mechanics, your customers come from repeat business and referrals.  So if you have one happy customer who then refers one friend to your business that is a real bonus. Now consider this the: the 500 million people on Facebook have an average of 336 ‘Friends’ to share content with.  If that same customer goes on to their Facebook page and recommends you, ‘Likes’ your business page and shares it with their ‘Friends’ you have effectively been given a personal recommendation to 336 new potential warm leads without spending any money and without lifting a finger!  Next thing to think about is that your customer in question will on average check his or her Facebook page on their Smart phone around 14 times a day.  This gives you the incredible benefit of being able to remain at the forefront of their mind next time they require your services or a friend requests a recommendation.

Putting The ‘Social’ In Social Media Comes In. 

When you create a social media account you are not there to sell your services.  Alison Evans from F.E.W. Waterproofing says: “You have to provide information and…be prepared to share your knowledge. It’s a different mindset for small business…you must make yourself the authority figure of your field”.  

So yes you can throw in the occasional deal or offer within your posts, but generally you are there to build and develop a relationship with your current and potential customers whilst simultaneously building a database of people who know about you and may need your business.  So update your business pages with easy, fun and relevant content such as:

  • Blogs or news articles relevant to the local area or your business
  • Infographics
  • New technology or techniques in your field of expertise
  • Tips and tricks
  • Photos of you ‘on the job’
  • Videos of you to help create the feeling that you are the ‘go to’ authority in your industry
  • The occasional offer in return for a subscription to your email database

Update your social media accounts every day, or at the very least every other day, so that at least once during those 14 visits your customer will see your post and be reminded of you and the fantastic job you did, even if it is only subconsciously!  blog-writting

Creating an interesting, relevant ‘guru-like’ status is easier and quicker to do on social media than it is on a website or in person, and by adding in the local news or interesting blogs and infographic posts too you are opening up your relevancy, interest and customer potential far more than by simply posting your website link and price list every day.

The Social Media Platforms For Business 

The key social media platforms to use for business are Facebook, Twitter, Google+, Youtube (due to the current surge in popularity of videos on social media at the moment) and your own website blog.  You can occasionally run paid ads on Facebook, but don’t waste your time paying for ‘Likes’ as you get far more return from ‘organic’ Likers such as the ones from your customer and their friends than strangers who happened to see your advert and clicked Like.  For example, that stranger may live on the other side of the world and so by default they are no ‘use’ to you as a business and you have therefore wasted your advertising spend.

If the concept of using social media every day is daunting to you, or else you are far too busy to put the necessary time in to build your followers, fans and likes, then contact a company like Rocoja; Any social media management company, aimed at looking after small businesses  should be able to give you an appraisal of your existing online presence & an overview of what they can do & how. This should be a free service…..

The main issue for many small, fledgling or even well established businesses who attempt to use social media is that they set up basic websites and social media platforms filled only with poor content and then (unsurprisingly) get little or no return.

Having someone to help you, who knows the “arena” is invaluable.

So don’t worry, it takes a little while to build your online persona, but once you have the right help on board, you will wonder why you waited so long!

For any more help / advice  or Small Business Tips & Trick

Please contact us

contactus

Info@Rocoja.co.uk 

Karin

Please join Rocoja on any of the social media platforms below

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Stay Safe – Email Invoices

3 Nov

Rocoja Limited has just had the email below sent through –

Email Virus

It is appearing as an invoice from TM Group Billing with a subject of  “A new invoice has been created”.

Attached to the email, is what looks at first glance to be a Document (word doc).

This is another email scam, aiming for a click on the document as the originators of these viruses are being a little more clever now, by using what look like business email addresses and associated subjects that may entice a user to read the email and open the attachment.

A shift has recently happened, which has seen a high proportion of these scam emails, being targeted at small businesses, with the hope of getting a better response.

Practically all of these also have a password stealing component, with the aim of stealing bank, PayPal or other financial details along with your email logins.
Many of them are also designed to steal the Facebook and other social network log in details of small businesses, along with Website log ins & FTP files  (if you manage your own site).

The companies & employees who are mentioned in the emails are normally completely  innocent and have been picked at random.

Never get involved in any way, even if your “good” heart tells you to let the company involved know what’s happened; the best advice is – dont.

With regards to the aforementioned  TM Group “new invoice” email; on hovering over the attachment, it appears to be a genuine word doc attached, however it is most definitely corrupted and contains a horrible virus.

Overall – all I can say is – Be very careful with email attachments.

The basic rule is NEVER open any attachment to an email, unless you are expecting it.

Also – as great as Virus protection programs are; don’t just rely on the “Real-Time” scanning available with many of them – If you absolutely have to check the attachment – do this..

Save the document to a safe location on your computer, normally your downloads folder or your documents folder and THEN scan it with your antivirus.

Many antivirus’s do not automatically detect macro-viruses in real-time protection and you need to enable document or office protection in the settings.

Also be aware that there are a lot of dodgy word docs spreading that WILL infect you with no action from you if you are still using an outdated version of word. This is a good reason to update your office programs to a recent version and stop using office 2003 and 2007.

Many small business owners use older versions of office programs, because  they are convenient, have the functions and settings we are used to and may have never seen a need to update to the latest super-duper version.

BUT the risks in using older version are now seriously starting to outweigh the convenience, benefits and cost of keeping an old version going.

I strongly urge you to update your office suite to the latest version and stop putting yourself at risk!

For any more help / advice  or Small Business Tips & Trick

Please contact us

Info@Rocoja.co.uk 

Karin

Please join Rocoja on any of the social media platforms below

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Social Media – Manageable or not?

26 Aug

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The number of Social Media channels a Small Business had to look at utilising for marketing purposes has skyrocketed in the last few years & consequentially the number of ways to  make a mistake, has skyrocketed too.

Once upon a time, you could concentrate on one or two channels & know that your customers & potential revenue stream were there, but now, it seems a new portal / platform is appearing almost weekly. Now even the most adept marketers are faced with the unenviable task of determining the most suitable channels from dozens & dozens for each client they are assisting.

So how can YOU, the Small Business owner be expected to maintain your own social media marketing strategy & still run your business effectively.

Well if you follow these quick tips, you can achieve a semblance of balance.

Of course it would always be preferable to get a professional in to help; However being one myself, I understand small business & am always here to help as & when you are ready to take that step. But for now – Heres some help.

Facebook – 

Active-Facebook-icon

1) Ensure you have a “Business Page” – Don’t be tempted to use your personal page

2) Brand the header & have a comprehensive “About us” section

3) Respond daily to comments / posts on your wall

4) Don’t Automate any function – it looks & lazy & feels like you are cheating your customers.

Twitter – 

Active-Twitter-icon

1)  Respond to Comments & RT’s daily 

2) Post at least 2-4 Tweets daily, Thanking new followers & Linking to your sites

3) Don’t Automate any function – it looks & lazy & feels like you are cheating your customers. 

 

Pinterest – 

Active-Pinterest-icon1) Create at least  6 – 8 boards

2) Re-pin at least 4- pins daily

3)  Engage with the above channels – making sure you follow their Pinterest channels too

4) Don’t Automate any function – it looks & lazy & feels like you are cheating your customers

You can see I have said DON’T automate – The reason I say this is explained more Auto-Tweets a BIG FAIL!

The above should take no more than an hour or two to do well – Which is ok, if you have that time & if you know what you are doing. 

Personally, I would suggest using someone like Rocoja to help. 

Leave it to a professional, so you can get on with running your business.. Its a lot cheaper than you think!

WELL – it should be! Read this ->  Bigger isn’t always Better

 

Please read my other blogs for some more tips & hints.

I hope the above helps.

Karin

Please join Rocoja on any of the social media platforms below

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Refresher small business tips

11 Nov

Hi all,

I’ve been asked for some quick tips on marketing by a couple of companies who need a bit of a boost.

It seems the wintery months really do put a bit of a downer on things, not just personally but professionally also & so a little refresher may be in order.

So here are some quick “boost” idea’s which may help you (or happily I can impliment a one-off quick-plan for you, just email me  Karin@Rocoja.co.uk).

1) Sort out your Internet presence

By this I mean “Google” your business. Check the results.  (I dont mean SEO/height in subject search) I am speaking purely about – address details being correct, name being correct, phone numbers being correct & CURRENT.

Making sure you are on the business directories relevant to your area of expertise – including any (& all) free medium sites (as these will be marketing themselves out & by default – you if you are on them).

2) Twitter

I cant say it enough – Get on & get interacting. (Seriously – if you cant be bothered or it scares you, PLEASE contact me, I will talk you through it).

3) Facebook

Its not my favorite medium, BUT if you have a “product” to show, it can be invaluable – PLUS its a great way to get to know your clients/customers & as you will know if you read my blog / know of me, I am a true believer in people buy from people!

4) Create a Database

It only needs to be a basic one, BUT start from scratch if necessary – keep details of those who follow you on Twitter/Facebook & treat them to special offers/gifts etc – Build a “family”.

5) Ask for feedback

Get existing customers to give some honest feedback/comments – use the good ones for your Facebook/twitter – Use ones with “challenges” as a platform to work on – I love these sorts of customer interactions… These are truly valuable & now is the time to win over customers of the competition who are not as brave as YOU & who are not asking for this opportunity…

Let me know how you get on.

Follow me – http://twitter.com/RocojaSurrey

Facebook – Facebook

Any help needed – Please contact me through Karin@Rocoja.co.uk

www.Rocoja.co.uk

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